North Wales & North West Regional Conference 2021

20:20 Vision – Lessons for 2021 and Beyond

Online via Zoom

Free to AUA members and non-members based in the North Wales & North West region

Date: 13/01/2021 – 15/01/2021

About this Event

We are delighted to announce that bookings are now open for the 2021 North Wales & North West Regional Conference.

The conference will take place over three days, from Wednesday 13 – Friday 15 January 2021. The programme includes two workshop blocks, which will have two sessions to choose from in each. There will also be a keynote and three additional sessions.

To allow as many people as possible to attend in some form over the course of the Conference, you will be able to attend as many sessions as you like. There are also no mandatory sessions.

Details in brief

Online via Zoom

Date: 13 – 15 January 2021

Free to AUA members and non-members based in the North Wales & North West region


Professor Donna Hall, CBE

Keynote speaker

Donna has been described as a “public service pioneer” by the Mayor of Greater Manchester Andy Burnham. She was awarded a CBE in 2009 for innovation in public service and was Transformational Leader in the Northern Powerwomen Awards 2017. She was CEO of Wigan Council for 8 years and developed The Wigan Deal – a new relationship with residents which delivered 160 million savings and improved services and resident satisfaction. She was also accountable officer for the CCG at Wigan. She created another social contract with residents while CEO at Chorley Council – The Chorley Smile. She is a passionate feminist who championed “Believe in Her” and led a major equality change programme to ensure Wigan Council now has a zero gender pay gap.

She is now the chair of the innovative national think tank New Local and the Chair of Bolton NHS Foundation Trust. She was appointed as an Honorary Professor of Politics at the University of Manchester in August 2019 and is a Non Executive Adviser to Birmingham City Council. She is also an Integrated Care System Adviser to NHS England. Adopted as a child she is passionate about person-centred public services and communities.

David Law

Keele University

David is currently Academic Director: Global Partnerships in the VC’s Office at Keele. He has worked in several universities across different parts of the sector and returned recently to Keele, after twenty years away, to resume his career at the place which gave him his first ‘proper job’ in 1973. Then he was a history lecturer who, through course development, QA, and student recruitment, made his way into professional services and management. After Keele came Hull (Academic Registrar), Warwick (International Director), and Edge Hill (PVC). Following retirement from full-time employment, David remained at Edge Hill to lead a new Confucius Institute. He was also Editor, from 2012-2020, of the AUA’s quarterly journal, Perspectives. David is also Chair of the AUA’s International HE Network. As Network Chair, he led the first Virtual Study Tour during the summer of 2020.

Janine Melvin

Liverpool John Moores University

Janine Melvin is the Co-ordinator for Work Related Learning and International Mobility in the School of Humanities and Social Science, Liverpool John Moores University. She has a first degree and an MBA from LJMU. Janine is a keen networker and an AUA Advocate at the University. She joined the Virtual Study Tour to discover new ways of enabling people to work virtually and gain experience of the world (and the world of work) from working at home. During the project she co-ordinated meeting arrangements and helped the Tour Leader with the use of MS Teams.

Kate Moss


Currently working as a Senior Quality Officer in the University of Central Lancashire’s Academic Quality and Enhancement service, Kate has taken on the challenge of not one, but two completely new roles during lockdown.

Kate has recently stepped out of a supervisory role in the Course Administrative Service, where she lead and managed staff through exceptionally high levels of change and uncertainty whilst also delivering excellent support services to students and academics across the Faculty of Clinical and Biomedical Sciences. Kate has embraced her LEAN experience, and has now successfully run a variety of projects to apply these principles in day to day operations.

Having worked at the University since 2005, and been a member of the AUA since 2008, Kate has a strong background in course administration, and providing solution focussed support to both academic staff and students in all areas of course delivery. Kate was influential in the development of an integrated administrative support system to the School of Social Work’s CPD activity, working with students, employers, professional bodies and a number of university departments to facilitate the delivery of an innovative flexible “CPD workshop to master’s qualification” framework available to Social Workers and social services support staff across the country.

In her spare time(!), Kate volunteers as the AUA’s Regional Co-ordinator for the North Wales and North West Region, and works collaboratively with the team of AUA Advocates within UCLan, arranging a range of activities and events to support colleagues with their professional development, both within the institution and beyond.

Hannah Lowry


With experience of 6 HE institutions starting with her own degree in Modern Languages and European Studies at University of the West of England, Hannah has spent over 20 years’ working and studying in Universities. Following time living abroad, including studying at Université Michel de Montagne, Hannah accepted a role in the University Language Centre at the University of Manchester as an Admissions Assistant before progressing to an administrative role in the Faculty of Humanities.

Hannah relocated to London and commenced working at the Institute of Education, part of University College London in PGCE Admissions which involved student placement arrangement, moving 9 months later to join the University of East London. Continuing in admissions, now at school level working in Combined Honours, Hannah gained further programme administration experience at UEL and progressed to a Senior Administrator role in the school, supervising staff whilst also taking a lead in the recruitment and marketing of the school.

Hannah came to the University of Central Lancashire as the School Admin Officer for the Northern School of Design, she later secured the role of Senior Admin Officer in Enrolment Management. A step up followed to a Business Partnering role which evolved into her current post of Head of Faculty Operations within the Academic Registry where Hannah works as part of a Senior Management Team with a solution focus to support Faculties and Schools to achieve strategic objectives related to course development and the regulatory requirements of professional and statutory bodies.

Hannah White

University of Manchester

I’ve worked in higher education for 12 years in a range of institutions, helping to transform student experience from the inside. Education and learning is something I am truly passionate about, and I want to contribute to building resilient and inclusive organisations. After 10 years at London institutions, I now work as a Senior Business Change Manager at the University of Manchester. This combines my experience and training in project management, process improvement & change management to deliver strategic change. Ensuring successful change is founded on people accepting and engaging with the project. I use coaching techniques to help create collaborative and creative solutions; as well as support staff through change. Three years ago, I qualified as a coach and now have a successful coaching business, in addition to my HE role. My coaching focuses on young professionals with financial, career, and small business goals; but I love coaching for the variety of topics it can cover, having worked on health, relationships and all sorts of new year’s resolutions.

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A PDF version of the programme with timings for each session can be downloaded here

Wednesday 13 January

In this brief session we will go through the scheme criteria, discuss what the reviewers will be looking for, and also offer practical support to colleagues who want to apply for Accredited or Fellowship membership status.

We will also launch the North Wales and North West Regional Accreditation Programme, offering everyone the opportunity to start working on their submissions.

Experience has shown that colleagues working together to develop the required statements has been a useful approach, so we will also ensure that everyone who attends has access to a small, confidential and supportive group to work with, at a time, pace and place to suit you.

Existing Fellows and Accredited Members are also welcome to participate, either to renew their own applications, or to offer support and guidance to those just beginning their journey.

Thursday 14 January

Morning workshop, choose one of the following two sessions

For the first time, and for obvious reasons, the AUA’s Study Tour in 2020 was undertaken online. A team of 12 held 22 online meetings and ‘visited’ 10 partnerships. This session will include the methods that we used and the conclusions we came to. A shared learning approach to professional development was used with very positive results. In the feedback, one participant commented that this was the “best experience so far” as a member of AUA. Because there are now about 40,000 face-to-face students taught in China on UK TNE programmes, there are increasing numbers of professional services colleagues becoming involved with many undertaking short-stay or longer-term secondments. The largest provider is University of Liverpool.

We’ve all faced the challenges of 2020, where extreme change has been required at all levels from individual to institution and in all aspects of our lives – personally, professionally and as a society.

UCLAN’s Academic Registry had already begun a programme of culture change, restructure and process improvement before the pandemic hit, and this session will explore the range of impacts that Covid had (and is still having) on the ‘LEAN registry’.

Afternoon workshop

With all of the disruptions and changes to how we work it’s safe to say we have all been doing things differently. From remote working and moving things online, to additional responsibilities, many of us have adapted and carried on going, often without chance to stop and think.

Using the AUA Professional Behaviours, this session will provide delegates with the opportunity to reflect on how they approach their work, their achievements and consider how they might continue to develop. Jo will demonstrate the new AUA CPD Planner online tool and discuss how and when members might use it to support their development planning.

Friday 15 January

This session will demonstrate how coaching techniques can be used to support change, whether it’s a massive change project or achieving a new year’s resolution.

This session will be fun, interactive, and relaxed. As well as giving examples from Higher Education, change projects, and personal coaching, the session is designed to give everyone a chance to reflect on challenges in their lives and practical options for making change easier. We’ll cover some basic principles in coaching and basic neuroscience/psychology of change, but the focus will be on how to tackle common issues in changing behaviour.

This 60 minute collaborative social session will conclude the conference on the afternoon of Friday 15 January 2021 by giving delegates an opportunity to reflect on how it has gone and how we might use our new learning and CPD going forward. There’ll be a fun interactive AUA Wheel of Fortune Price is Right Gameshow for us to finish, with a prize for the winner.

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