Friends House, London | Wednesday, 6 May 2020 | 09:30 to 16:30
Member: £295+VAT | Non member: £395+VAT
Back by popular demand, this one day workshop will provide a good foundation of the principles of lean and how they apply in Higher Education.
It will provide you with a basis on which to build your experience and knowledge of lean and the tools and techniques for process and service improvement.
The day will cover:
- The importance of customers and how they can help to shape working practices in the organisation
- How to analyse current working practices with a critical eye and what to consider in practice redesign
- Providing a problem solving methodology that will help to focus managers, individuals and teams on what is important
- How harnessing the knowledge skills, and capabilities of staff is critical in making sustainable change and growing a culture of continuous improvement
Who is it for?
This workshop is relevant to you if you have ownership of a service or process and want to investigate how to meet and exceed customer expectations. No prior knowledge is required before attending.
This is an interactive workshop and you will be encouraged to link your learning to your workplace. The day will comprise group and individual exercises to develop your knowledge; applying tools, techniques and concepts for the real world.
By the end of the day you will be able to
- Explain the five principles of lean and how they apply to Higher Education.
- Consider ways of improving your service and/or process to meet your customer needs in the most effective and efficient way.
- Be aware of the challenges of applying lean and have solutions to overcome or minimise these challenges.
You can find a full agenda for the day using this link.
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.