This day course will provide delegates with a good understanding of the principles of Lean and how they apply in higher education. Throughout the day, delegates will be provided with a basis on which to build their knowledge and experience of Lean as well as the tools and techniques for process and service improvement.
Date: Thursday, 12 October 2017
Time: 9:00 to 16:30
Venue: Nottingham Conference Centre, (Bowden Room) NG1 4BU
AUA member: £295 +VAT
Non member: £395 +VAT
Who is it for?
This event is aimed at those with ownership of a service or process who want to develop the means to meet and exceed customer expectations.
What will I learn?
Following this event, participants will learn:
– The importance of customers and how they can help to shape working practices in the organisation.
– How to analyse current working practices with a critical eye and what to consider in practice redesign.
– Providing a problem solving methodology that will help to focus managers, individuals and teams on what is important.
– How harnessing the knowledge skills and capabilities of staff is critical in making sustainable change and growing a culture of continuous improvement.
What Professional Behaviours will I develop?
Who will be speaking?
Christine Stewart has spent her working life to date developing her knowledge and experience of improvement tools and techniques. Lean has provided Christine with a framework to apply the right improvement tool or technique at the right time and in the right way. This knowledge has been invaluable when moving into different sectors where processes, practices and culture are very different and therefore the application and communication of improvement methodologies needs to be adapted to suit the environment.