Thursday, 31 May 2018 | 9:30 to 16:30 | Manchester | Member: £245 +VAT | Non member: £345 +VAT
This interactive one-day workshop will develop your appreciation of service management concepts and your understanding of how to apply them in practice. Drawing on your own experiences and on case studies we will identify good practice and techniques in the development and delivery of high quality services to customers.
Discover how values and behaviours based professional practice can be used to improve the delivery of high quality service to internal and external stakeholders, by building genuine relationships to drive service standards.
There will be a couple of preparatory activities to complete before the session which will be used in the workshop.
“Christopher was engaging throughout, listened attentively and added value”
Who is it for?
This workshop is relevant to service delivery managers and those involved in service delivery who are seeking to improve standards.
By the end of the day you will be able to
- Define the main features of service management
- Understand models of service management and how these may be applied in real life
- Use tools and techniques for managing the delivery and development of excellent services
- Be able to plan for improvements in the services you manage in the workplace
What professional behaviours will I develop?
Who will be speaking?
Christopher has over 25 years of experience in the UK HE sector, providing leadership at a senior level in different HEIs, most recently as Director of Student Affairs, University of Greenwich, 2011-2017.
His specialities are leading the delivery of corporate HE services, with a focus on student and academic services and academic governance and the development of associated strategy and policy. In his most recent senior roles he led the delivery of large scale services for students and staff, achieving national accreditations. At the University of Greenwich Christopher also held the role of Senior LGBT+ Champion and led developments that resulted in the university becoming a Stonewall Top-100 Employer in 2016.
Christopher has been actively involved in the work of HE sector professional bodies, serving as a Trustee for the AUA for 10 years, 2003-2013, and as Chair for two years, 2010-2012. He also served as Chair of the ARC Professional Development Group and led the development of CPD initiatives arising from the findings of research on professional practice and development within the ARC community. Christopher has delivered conferences, seminars and workshops within the HE sector on a regular basis.
Please note that all event bookings are subject to the AUA Event terms and conditions: https://aua.ac.uk/event-terms-conditions/