Higher Education Consultancy with the AUA

As well as connecting and developing our individual members, we provide a range of consultancy support to help higher education organisations to achieve their organisational objectives through developing high-performing staff and implementing best practice university administration.

Who we are

AUA Consultancy is different because it is a service for the sector from the sector.  It supports our charitable objective... ‘to assist the advancement of education…’ and is one way that we utilise our biggest strength, our people, for the benefit of higher education.

With the AUA, you are accessing a strong network of experts who are fully committed to our professional values and behaviours.

Our Consultants 

Andrew West
Dr Andrew West | Managing Consultant | View profile


Jim Benson | View profile



Jacquelyn Bownes | View profile

David Law | View profile


Alison Levey | View profile


Anne Miller | View profile



Steph O’Halloran | View profile


Pete Quinn | View profile



Jan Shine, FAUA  | View profile



What we do

We can support your organisation in four ways:

1. Professional Consultancy

Our professional consultancy service is all about helping you develop and implement best practice university administration. It connects the experience of our most senior members with the development needs of your institution and offers you both the confidence of working with a trusted partner in higher education, and the ability to hire the specific expertise of consultants with broad experience of the realities of working in the sector.

The AUA Consultant worked with us to help us understand how we could gain the maximum benefit from significant changes we had made to our quality assurance and enhancement processes. Not only had we introduced new processes but we had high expectations for cultural change too. The Consultant provided us with useful insights into how far we had progressed with our programme of change and identified areas where more work was needed. The final report was delivered on time and to our expectations, and supported the creation of an action plan to help us move forward productively in areas in need of more work.
Stephen Marston Vice Chancellor | University of Gloucestershire

2. Bespoke Learning and Development

We are a long established and trusted provider of learning and development for professional services staff.  We are also experts in professional behaviours and can deliver tailored development to enable your teams to achieve your organisational goals.

3. Using the AUA CPD Framework in your organisation

We have helped over 50 organisations to work with the CPD Framework since we developed it for the sector in 2009.  The CPD Framework provides higher education with a common approach to support professional services staff in their career development.

4. Supporting your Mark of Excellence Journey

The Mark of Excellence provides a route through which your organisation can embed the CPD Framework into your staff development systems and processes. It demonstrates an institution’s investment in professional services staff in the application of the AUA CPD Framework and distinguishes a commitment to the development of professional services staff, now and in the future. Our team of consultants can support your Mark of Excellence journey.


How we do it

Our promise to you

Contact us

If you’d like to find out how AUA Consulting can help your organisation or are interested in becoming a consultant for the AUA email Kathy Murray, Director of Operations, or if you would like to have a conversation, call +44 (0)161 275 2063.

Dr Andrew West | Managing Consultant

Andrew is former University Secretary at the University of Sheffield. His career in Higher Education spans nearly 30 years, including 11 years leading student-related services encompassing student recruitment and admissions, academic services and learning and teaching support, registry and student administration, careers and employability, and a broad range of student support and well being services.

A former Chair of AMOSSHE, The Student Services Organisation, Andrew has provided advice and consultancy at a wide range of institutions in England, Wales and Scotland, across all mission groups. He is a Fellow of the Halpin Partnership.

Jim Benson

Jim has extensive experience in the HE sector, having worked in higher education for almost 30 years, and most recently holding the position of Secretary to Council and University Secretary at Brunel University from 2007-2018. Jim has a specialist interest in corporate and academic governance, strategic development, academic regulations and quality reviews, student and academic administration reviews, reviews of quality processes and regulations, and offering advice on statutory returns and stakeholder engagement.

Jacquelyn Bownes

With over 20 years’ leadership development experience, Jacquelyn has held a number of executive positions heading up learning and development functions. For the last 10 years she has worked as an organisation development consultant working with a diverse range of organisations from the NHS to manufacturing companies and including the HE sector. Jacquelyn is one of the original consultants  supporting the AUA roll out the behavioural framework across higher education.  She is a fully accredited Executive Coach Supervisor, graduate member of the CIPD and qualified Myers Briggs and Emotional Intelligence Practitioner.

David Law

During a career that has combined academic roles and administration/management, David has worked at five universities in the UK and spent a research sabbatical at Harvard. His particular area of expertise is strategic planning, particularly in international operations and partnerships. He was Academic Registrar at the Universities of Warwick and Hull and a PVC at Edge Hill University. Following (what was meant to be) retirement, David directed the Confucius Institute at Edge Hill for two years. He is also heavily involved in the AUA and is currently Principal Editor of Perspectives the AUA journal.

Alison Levey 

Alison has worked as a senior manager in HE for nearly 20 years and has considerable experience in change management and strategic development, covering both pre- and post-1992 sectors. She has specialist expertise in line-managing across multi-site campuses and working with non-standard student populations such as part-time, mature adult learners and bespoke commissioned programmes for both public and private sectors.

Anne Miller 

Anne has 35 years’ experience of working in UK HE at operational and strategic level. She was Registrar and Secretary to Council at the University of Buckingham between 2011-2018 and has expertise in corporate and academic governance and legal and regulatory compliance. Anne had institutional responsibility for a wide range of quality and standards initiatives, including leading on four QAA Institutional Reviews, the NSS and TEF and was responsible for a number of student-facing professional services. She is a former member of AHUA and currently sits on the Executive of the Quality:Strategy:Network (QSN). She is also an expert on the delivery of the two-year degree. Anne’s wide-ranging and cross-functional expertise means she is well placed to undertake consultancy.

Steph O’Halloran 

Steph is an experienced learning and development professional. During her 20 years at the OU, Steph led a number of key institutional development projects including the design and implementation of a new Leadership Competency Framework and associated 360 degree feedback questionnaire, and the redesign and delivery of the in-house ILM Team Leader Programme. In addition to project work, Steph designed and delivered development activities to achieve strategic priorities. Steph is a qualified coach, ILM Accredited Action Learning Set Facilitator, CIPD qualified with a Masters in HR.

Pete Quinn 

Pete had over 15 years’ experience of working in HE before becoming a Consultant in 2016. Pete works primarily across the education sector along with tech companies, sports and arts organisations as well as SMEs. His specific focus is on equality, diversity and inclusion challenges including mental health and well-being, diverse talent and inclusive teaching, learning and assessment. Pete’s focus is on devising realistic strategic and operational approaches in ever-evolving and challenging circumstances. He does this with people throughout organisations whether this be Senior management, faculty, professional support or student support practitioners.

Jan Shine, FAUA 

Jan is an experienced  trainer, manager, coach and HR specialist with a background in higher education. Jan’s higher education career spanned 25 years and equipped her with broad experience in higher education administration and management, HR and staff development.  Since 2007 Jan has run her own business, Paullus People Development, and works throughout the UK providing a range of bespoke workshops and programmes, coaching and organisational development consultancy.  Jan is a qualified coach, holds a PgDip in management and is a Fellow of the AUA, a licensed Springboard trainer, an Associate with Programmes for Life and works with Adoption Services for Adults as a trainer and intermediary.