Improving professional services practice and developing professional services performance
AUA Consulting is about improving professional services practice and developing professional services performance. It is a consulting practice that is ‘of the sector for the sector’ – our Consultants are practitioners in higher education administration and management. For clients this means we combine the benefits of an external perspective with sector specific expertise. Any financial surplus derived from AUA Consulting is reinvested to support the AUA’s charitable objectives – connecting and developing HE professionals – for the benefit of our members in support of the sector.
Our services | how we can help you
- Strategic development of student and academic administration including Registry/Faculty/School/Department structures, professional services organisational models, service standards and monitoring
- Development advice, support and reviews of academic quality processes and academic regulations
- Reviewing your baseline compliance obligations/options/opportunities
- Improving your practice in equality, diversity and inclusion, including equality impact assessment
- Strategic advice and operational reviews of student recruitment and admissions, including working with international agents
- Developing your international strategy
- Corporate and academic governance reviews and guidance
- Best practice in committees management and administration
- Risk management and reviews/advice in compliance areas like data protection
- Strategic advice and reviews of student services operations/functions, including services benchmarking and international best practice
- Reviews of student affairs administration eg student complaints and academic appeals
- Evaluating your student employability offer
- Developing service standards in academic administration/student services, including service monitoring and evaluation best practice
- Using the AUA CPD Framework to embed positive behavioural attributes that drive high performing staff, building up to the AUA Mark of Excellence
- Tailored CPD for your professional services staff – function specific and/or focussed on professional skills and behaviours. Skills-related topics include ‘Delivering excellent service’, ‘Guiding your team through change’. Contact AUA Consulting to discuss our bespoke CPD design service to meet the needs of you and your team.
Case studies | recent projects
University of Gloucestershire
Review of arrangements supporting academic
quality and enhancements
Professionalising Student Services
A feasibility study
The training was really well received and colleagues are now enthusiastic to get started. We will definitely be using AUA Consulting again and recommend it to others.
Liaison with the AUA worked very effectively.
The report was insightful, thorough and comprehensive.
The consultant was well informed and very well briefed.
University College of Estate Management
Supporting Equality Impact
Introducing streamlining and workflow into course approval procedures
Buckinghamshire New University
Development of a development framework for Professional Services Employees
AUA Consultants | meet the team
AUA Consultants are embedded in practice with broad experience of the realities of working in higher education. They work individually and as part of a team – our Managing Consultant provides oversight and quality control with the AUA Office providing additional support. Being part of the AUA, our Consultants have the backing of the Association’s almost 60 year heritage.
Dr Andrew West
Andrew is former University Secretary at the University of Sheffield. His career in Higher Education spans nearly 30 years, including 11 years leading student-related services encompassing student recruitment and admissions, academic services and learning and teaching support, registry and student administration, careers and employability, and a broad range of student support and well being services.
A former Chair of AMOSSHE, The Student Services Organisation, Andrew has provided advice and consultancy at a wide range of institutions in England, Wales and Scotland, across all mission groups. He is a Fellow of the Halpin Partnership.
Jim has extensive experience in the HE sector, having worked in higher education for almost 30 years, and most recently holding the position of Secretary to Council and University Secretary at Brunel University from 2007-2018. Jim has a specialist interest in corporate and academic governance, strategic development, academic regulations and quality reviews, student and academic administration reviews, reviews of quality processes and regulations, and offering advice on statutory returns and stakeholder engagement.
With over 20 years’ leadership development experience, Jacquelyn has held a number of executive positions heading up learning and development functions. For the last 10 years she has worked as an organisation development consultant working with a diverse range of organisations from the NHS to manufacturing companies and including the HE sector. Jacquelyn is one of the original consultants supporting the AUA roll out the behavioural framework across higher education. She is a fully accredited Executive Coach Supervisor, graduate member of the CIPD and qualified Myers Briggs and Emotional Intelligence Practitioner.
Kate has extensive experience of managing and developing multifunctional teams in three leading research-intensive universities; and rich experience of governance in a variety of capacities gained over a 30 year career in higher education. Kate is experienced in project work, service reviews and evaluations, staff development through coaching and training, and drafting or revising policy and procedure.
During a career that has combined academic roles and administration/management, David has worked at five universities in the UK and spent a research sabbatical at Harvard. His particular area of expertise is strategic planning, particularly in international operations and partnerships. He was Academic Registrar at the Universities of Warwick and Hull and a PVC at Edge Hill University. Following (what was meant to be) retirement, David directed the Confucius Institute at Edge Hill for two years. He is also heavily involved in the AUA and is currently Principal Editor of Perspectives the AUA journal.
Alison has worked as a senior manager in HE for nearly 20 years and has considerable experience in change management and strategic development, covering both pre- and post-1992 sectors. She has specialist expertise in line-managing across multi-site campuses and working with non-standard student populations such as part-time, mature adult learners and bespoke commissioned programmes for both public and private sectors.
Anne has 35 years’ experience of working in UK HE at operational and strategic level. She was Registrar and Secretary to Council at the University of Buckingham between 2011-2018 and has expertise in corporate and academic governance and legal and regulatory compliance. Anne had institutional responsibility for a wide range of quality and standards initiatives, including leading on four QAA Institutional Reviews, the NSS and TEF and was responsible for a number of student-facing professional services. She is a former member of AHUA and currently sits on the Executive of the Quality:Strategy:Network (QSN). She is also an expert on the delivery of the two-year degree. Anne’s wide-ranging and cross-functional expertise means she is well placed to undertake consultancy.
Steph is an experienced learning and development professional. During her 20 years at the OU, Steph led a number of key institutional development projects including the design and implementation of a new Leadership Competency Framework and associated 360 degree feedback questionnaire, and the redesign and delivery of the in-house ILM Team Leader Programme. In addition to project work, Steph designed and delivered development activities to achieve strategic priorities. Steph is a qualified coach, ILM Accredited Action Learning Set Facilitator, CIPD qualified with a Masters in HR.
Pete had over 15 years’ experience of working in HE before becoming a Consultant in 2016. Pete works primarily across the education sector along with tech companies, sports and arts organisations as well as SMEs. His specific focus is on equality, diversity and inclusion challenges including mental health and well-being, diverse talent and inclusive teaching, learning and assessment. Pete’s focus is on devising realistic strategic and operational approaches in ever-evolving and challenging circumstances. He does this with people throughout organisations whether this be Senior management, faculty, professional support or student support practitioners.
Jan is an experienced trainer, manager, coach and HR specialist with a background in higher education. Jan’s higher education career spanned 25 years and equipped her with broad experience in higher education administration and management, HR and staff development. Since 2007 Jan has run her own business, Paullus People Development, and works throughout the UK providing a range of bespoke workshops and programmes, coaching and organisational development consultancy. Jan is a qualified coach, holds a PgDip in management and is a Fellow of the AUA, a licensed Springboard trainer, an Associate with Programmes for Life and works with Adoption Services for Adults as a trainer and intermediary.
Dawn has 20 years’ experience in leadership and management positions within the higher education sector with expertise in corporate and academic governance, executive and non-executive recruitment, risk management, strategic programme management and information rights. Alongside her consultancy work, Dawn is a lay representative for Health Education England and a clerk for a primary academy trust school in Northampton.
Interested in becoming an AUA Consultant?
Email firstname.lastname@example.org or call Kathy Murray, Director of Operations on +44 (0)161 275 2063.
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Dr Andrew West AUA Consulting Managing Consultant shares 6 strategic questions about the student experience which universities are grappling with in 2019 and offers some reflections about how institutions, teams and individuals might respond to these challenges
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Dr Andrew West AUA Managing Consultant shares his view of the importance of a strategic approach in student services
“Transformation” in higher education | AUA Blog
Dr Andrew West shares the themes of transformation change he has experienced in recent engagements as a consultant in higher education
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Kate Dodd, AUA Lead Consultant explains how strategic use of management information to monitor how effectively your university is improving graduate employment outcomes
Contact us | how can we help you?
If you’d like to find out how AUA Consulting can help your organisation or are interested in becoming a consultant for the AUA, email email@example.com, or if you would like to have a conversation, call +44 (0)161 275 2063.